If the purchase should fail, Steam will email you a link that will let you try your purchase (with the discount) again for up to 72 hours. I did not buy the game through Steam. Where is my refund? Steam informed me that my purchase failed, but there is a pending charge on my credit/debit My friend waited 5hrs and I waited 4hrs. I bought a sealed copy from EB Games.
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If your refund hasn’t appeared after 7 days, please contact your bank directly and ask about pending refunds on your account.Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement.
If the issue persists, contact Steam Support and be sure to include your Steam account, the country that you are from, and the country that you are currently visiting. This process can take up to 10 days – wait time for international payment methods may vary.Still can’t find your refund? So i dont really know if this happens often but its the first time it happened to me, and if the status for this purchase is "pending" how long do i usually have to wait? Please review your recent purchase history; you may have used the funds to make another purchase!Purchases made significantly outside of the 14 day refund window are not eligible for a refund request.If you feel that there has been an error in the handling of your refund inquiry, please submit another request at Please note that approved refunds may take up to 7 days to process.You can submit any number of refund requests for eligible purchases.If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature.No, playtime and achievements will not be removed from your Steam Community Profile. Approved refunds can take up to 7 days to appear in your account – however, refunds to international payment methods may take longer. Can I contest this decision?I bought a game right before it went on sale.
What can I do?My refund request was denied.
In this case, you will not see a credit on your account. Press question mark to learn the rest of the keyboard shortcuts My refund was approved, but it’s been more than 7 days.I tried to refund an older purchase of mine, but it looks like I can't. Can I get a refund and repurchase it at the sale price?Is there a limit to how many purchases I can request a refund for?If I refund a game, will my playtime and achievements be removed from my Steam Community Profile? When this purchase completes and Steam collects payment, Steam will email you a receipt and the product will be added to your library. Check the contact e-mail address for your Steam account to see if Steam Support has contacted you regarding the reason your account was suspended - accounts may be temporarily suspended pending verification of purchase information or account ownership. If your refund hasn’t appeared after 7 days, please contact your bank directly and ask about pending refunds on your account. Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge I've purchased quite a few games this evening, and now it says I have to wait a while before buying games again :d Fair enough, but what exactly do … I tried to buy a digital Steam Gift Card to a friend and this is what Steam told me:This purchase is pending while Steam attempts to collect payment.When this purchase completes and Steam collects payment, Steam will email you a receipt and the product will be added to your library.If the purchase should fail, Steam will email you a link that will let you try your purchase (with the discount) again for up to 72 hours.I checked my bank and the transaction is complete from my end.I'm in the same boat as you except I ordered a few games as a gift for a friend.Just wait and you'll get it. This purchase is pending while Steam attempts to collect payment. © 2017 Valve Corporation.