They're one of the few organizations in the world that can drive efficiency and the elevation of customer service at the same time and TELUS can provide the testimony up to that effect. On our call today, we have Darren Entwistle, President and CEO; Doug French, Executive Vice President and CFO; Zainul Mawji, President, Home Solutions; and Jim Senko, President, Mobility solutions. And again, the variability of that is really just down to market conditions at that time, coupled with the ongoing resiliency and execution of the TELUS organization. Telus says the 61,000 additions were “high-quality,” comprised entirely of “higher-value postpaid customers.” The economic and operational attributes of clients in Alberta are very attractive for this organization and our business has performed well in terms of being countercyclical, which, I think you would expect in terms of an essential service and the criticality of mobile services, Internet services, health services and the like. If the last 20 years has proven anything, TELUS team members are at their very best when things are at their very worst. As Darren outlined, we continue to offer our clients exceptional client experiences over a world-leading network. It's our broadband technology and the ubiquity of fiber and 5G that's going to support the productivity of our private sector, the innovation of our private sector, the innovation of our private sector as well as the productivity, but also thinking about provinces like Alberta, the diversification of our private sector. And I think we're -- obviously, it's driving to do exactly that. So it's not about, as I said, the monetization or cash consideration, but it's about establishing a transaction currency that can be used in service due to the growth strategy. And here, again, it's kind of vending into the momentum at TELUS. Please go ahead. With global physical distancing measures in place, our world-leading broadband services have never been more essential than what they are right now. Digital orders increased markedly from previous run rate in the final weeks of March, and we continue to see an acceleration of performance in April. Our robust and consistent performance over the longer term, including strong Q1 financial and operating results, coupled with the strength of our balance sheet and financial liquidity positions us well to navigate the uncertainty caused by the global health crisis and importantly, for the anticipated market opportunities thereafter. First quarter network revenue expanded by 1.3% year-over-year, driven by our consistent focus on profitable, high-quality smartphone-centric subscriber growth. Well, companies are going to have a huge appetite for digital transformation. And I think the opportunity to expand RGUs and to expand and develop new revenue streams over that fibre and 5G connection is absolutely huge in that regard. TELUS International’s fourth quarter and full-year 2020 results include the Competence Call Center (CCC) acquisition, effective January 31, 2020, and the TELUS Managed IT Services business (MITS) acquisition, effective April 1, 2020. So how do we create another funding arm, so to speak? Now I'd like to hand it over to Zainul to discuss Home Solutions. So in addition to delivering a great health outcome, it give us a better churn outcome by having health within the overall future-friendly home bundle and that's tremendously exciting. 647-427-7450 or 888-231-8191. We are incredibly grateful and deeply humbled by the innovation, grit and passionate execution demonstrated across our TELUS team. But we'll be there through thick and thin, and we're putting our money where our mouth is in terms of the elevated investment that Zainul referred to in her overall commitment to the province and its people. We entered the current global health emergency in a position of strength, quite clearly. All earnings call transcripts on TELUS Corporation (TU) stock. View our corporate policies. So part of the reason we can't give full guidance now is the assumption around roaming. In wireline, external revenue was up more than 14%, driven by acquisitions and data growth of over 18%, as Darren highlighted earlier. Investor relations contacts If you have questions or concerns, please contact our shareholder administration or investor relations team at 1-800-667-4871 or email ir@telus.com with general inquiries. The Investor Relations website contains information about Costco Wholesale Corporation's ... Q3 2021 Earnings Call. Read or listen to the conference call. This growth was driven by continued customer growth in high-speed internet and TV, which came in at 26,000 and 8,000 net additions, respectively. And to answer your final component, do we think that we can surface the same value on the health front as we have on the TI front? Indeed, the current environment underscores the efficacy, the potency and the reliability of our TELUS PureFibre network. It's been fantastic to see Jim Senko and Zainul drive smart simplification, what a thesis that's been that has allowed us to deploy technology more quickly, launch products more expediently to meet customer needs, to simplify our customer interfaces and digitize those along the way, to harvest efficiencies that can be quite attractive and take bureaucracy out of our business. It was driven by growth from new and existing customers in TELUS International, including the acquisition of Competence Call Center and it was diluted a little bit by the COVID-19 impacts that have been dilutive to the overall TELUS International results. However, to support our customer base that have not already moved to unlimited data plans, we have waived Internet over usage charges through to June 30. Thanks. And that's really something that is very much akin to our existing strategy at TELUS in terms of leveraging our digital capabilities, which is why I think you have seen us weather the pressures of the pandemic in terms of our operational loading and the dilution that it had on our physical channels extremely well because that's a good competency set within TELUS, in terms of our digital-first mentality and the assets that we've constructed that we're now leveraging in that regard. We kept 10% of our stores open to provide essential services through a touchless, in-store experience and ensured adherence to incredibly strong safety protocols. I think the future is very bright in this particular space, to say the least. The other thing that's important to know is 12 to 24, it's not a hard rule. And we're seeing a general trend on increase in changes for more for more rate plans with unlimited talk and text and larger data buckets, which is great. Stock Advisor launched in February of 2002. And it's always the providence of the Board to make this particular decision. But as we get broadband technology into a ubiquitous state from businesses to consumers, from urban to rural, this will be a huge enablement factor as it relates to the productivity of our society, and you heard me quote some stats as to what the productivity uplift has been in Canada as it relates to teleworking. I think as we evolve that and as we implement the learnings, I think it will be more -- it will be more transparent. It is particularly uplifting for our team members to be able to provide affordable, accessible healthcare solutions to our customers and our most vulnerable citizens during this time of need. Please go ahead. Listen to Webcast. And what's I think very much a testament to the operational commitment excellence and ingenuity of the team is that they have been enabling that growth, answering the demands of that growth and bringing new products to market, like the EMR video consult with alacrity, without sacrificing customer service along the way, the service ratings judged by the customer, not us, on both Babylon and Akira as it relates to the health application, the health consult whether it's a nurse or a doc or the feeling and usefulness of the platform in and of itself is 4.9 out of five on both of them. And that really does reflect the pace of the scaling that we've been seeing and it's tremendously encouraging. Whilst we navigate this crisis, we are continuing to drive near-term efficiencies. We think about our pricing across the bundle, and we're really focused on ensuring that customers have the simple ability to step up to different services and the differentiating characteristics that I talked about in my remarks, across the various elements of our bundle. TELUS International has shown exceptional resiliency. Proceeds to be used to repay outstanding indebtedness. But contingent upon the environment and we're optimistic as we have foreshadowed in this regard, given the financial resiliency, the operational resiliency, the strategic resiliency of TELUS that we will be able to carry on with our dividend growth model at that juncture. A trained operator can assess the situation and contact loved ones and/or alert emergency personnel to dispatch help right away wherever and whenever they need it, again, putting our most vulnerable citizens, not just at the forefront of our hearts and minds, but in terms of leveraging our technology to take care of them. They happened unceremoniously. Please go ahead. What a duality that is between world-leading network excellence and world-leading customer service. This puts us in an enviable position to not only manage the current period of uncertainty but to continue to grow our business adeptly and to prosper in the post COVID-19 environment as we put some of our tuition value to work. Conference call for the release of the consolidated results of Quebecor Inc. for the fourth quarter 2020 Time : 11:00 AM; Dial : 1-877-293-8052 (Playback no. And we're really, really happy by what we're seeing on device financing as device financing has helped us reduce subsidy, not recovered in the device payment by 45%. And because of that, given that we're thinking about the transaction currency component, I want to take it public at a big multiple. One area that wasn't as badly impacted in Q1 was Competence Call Centers. Please go ahead. Next question comes from Jeff Fan from Scotiabank. Importantly, our decision to defer our dividend increase exemplifies our sensitivity to the unique circumstances our team members, our customers and fellow Canadians are currently experiencing as well as our commitment and prioritization to effectively manage our resources to help out our country and our citizens in need as we work collectively to move past these uncertain times and into a period of economic recovery and digital stimulation. Of course. And we're in a position to treat that on a discretionary basis. Investor Relations Ian McMillan (604) 695-4539 ir@telus.com. Thanks. In conclusion, our team's unwavering commitment, and they deserve all the credit. And that teleworking would only be possible with the incredible broadband technology that we've got pervasively across this country. By comparison, the same report found that the shift to remote work had the opposite effect in Europe and the United States, where productivity has declined by 8.2% and 7.2%, respectively, since self isolation policies came into effect. If people didn't understand the efficacy of us embarking upon our fiber strategy in 2013 or what we have spent on successive generations of the wireless evolution, they sure as heck get it now as to why it's important. And I'll hand them off to the appropriate person on the TELUS team. First, just a clarification on the numbers in terms of the outlook, probably for Doug. This was offset by a significant reduction in churn as customers' usual activity of switching between carriers decreased. ET. TELUS Corporation (NYSE:TU) Q2 2020 Earnings Conference Call July 31, 2020 12:00 PM ET. Good afternoon and hope everyone is doing well. Thank you. As such, we're hopeful that conditions will permit us to meet or indeed exceed our targeted dividend increase when we report our third quarter results in early November and look to carry on with our well-established dividend growth model. And if you look at how strong our Q1 results were financially and operationally, you look at our free cash flow position not just in Q1, but what Doug has conveyed on a full-year basis in terms of our intention to hit our original target and when you look at our liquidity at a near all-time high in excess of CAD3 billion, this is clearly something that we could have done. Just finally, it would be very remiss if I didn't make a very quick comment that our hearts go out to those who were impacted by the flooding in Fort McMurray. And the last thing I think, Maher, on TI that should be encouraging is I believe what's happened on COVID is going to enhance the IPO value for TI because if TI can deliver strong results and we'll come back to you in Q2. Executives also provided more information about the carrier’s partnership with Google and stated that the tech giant had reached out to Telus about a potential collaboration. So to the extent to which it's an earned right, you earn that right through performance. Great. Secondly, back to the question that was asked earlier, what's going to happen post COVID? Every investor knows that you can’t look to a stock’s past performance as predictor of future gains. Good day, ladies and gentlemen. This is also particularly pertinent for Canadians living in rural communities. We felt the impacts of the health emergency in mid-March as gross loading started to slow down. A number of things I would highlight in that regard. Cumulative Growth of a $10,000 Investment in Stock Advisor, TELUS CORP (TU) Q1 2020 Earnings Call Transcript @themotleyfool #stocks $TU, TELUS CORP (TU) Q3 2020 Earnings Call Transcript, Telus Corp (TU) Q4 2019 Earnings Call Transcript, Telus Corp (TU) Q1 2019 Earnings Call Transcript, No Welcome Mat for Verizon on Canada's Doorstep, Copyright, Trademark and Patent Information. And if you look at the collection of assets that we've assembled from pharmacy management systems to electronic medical records to our virtual care capabilities to e-Prescribing, there is no other company in the world that has those digital help assets. Investor Relations Ian McMillan (604) 695-4539 ir@telus.com. Review information on our leading corporate governance practices, executive compensation philosophy and our upcoming virtual-only annual meeting. But there have been other verticals where we've experienced disproportionate growth, again, because of the byproducts of COVID-19. Nov 5, 2021 | Third Quarter Results Call. Read our governance highlights. And as it relates to the business plan for Competence Call Centers for the full-year 2020, they are looking to meet or exceed the EBITDA goal within that original plan. Yeah. This provides patients with video access to a locally licensed doctor, which helps keep both the patient and the doctor safe, leveraging physical distancing with video consultations to deliver the best health outcomes in a way that's safe for the doc, in a way that's safe for the patient and delivers the Pareto Optimal health outcome. The quality loading and product intensity dynamics of these subscribers are favorable and yield solid churn performance. And they are up and running and doing great things. And how do you think this compares for that market, compared to some of the prior energy crisis? Notably, our long-term debt average term to maturity is 12.3 years, and our weighted average cost of long-term debt is only 3.92%. Telus said it plans on delivering flat EBITDA growth for the year, as opposed to its guidance at the beginning of 2020 which called for seven or eight per cent growth. These differentiated value propositions recognize consumer demand for both linear TV and streaming content and are particularly relevant in our current environment. It also reflects less switching activity as clearly customers reduced their physical shopping habits in the final weeks of March. And I think it's emblematic as it relates to the quality of technology and infrastructure in our country, and it's terrific to have that third-party validation from J.D. How do we create a transaction currency that can allow us to pursue acquisitions that we think are very exciting to support the scaling, to support the diversification, to support the vertical portfolio, the product portfolio and the technology portfolio of TI, as well as the human component along the way. Impressively, we have now enabled 85% of our TELUS International team to work and support their clients from home or a modified work location, protecting the health and safety of our team members and that of their families and society, while enhancing the operating resiliency of the TI organization and providing continuity of service for our highly valued customers. But as of right now, that is what we're driving to, between those two initiatives. So, I would suggest that is probably at normal course, slightly accelerated impact but not as material as the roaming. 2020 Report on Sustainability. The incredible innovations we are driving in response to the current crisis and the tuition value gleaned over the past number of months will help us evolve our operating model and further enhance the resiliency and success of our organization, ensuring that we continue to be positioned strongly for the new normal on the other side of this pandemic. It's been a breathtaking response from the team. The social media component has grown, as we've all obviously seen along the way and the need for content moderation has grown. It's about its extensibility into the digital transformation of health, the digital transformation of education, what digital transformation means in terms of shrinking our carbon footprint and the pressure that we put on our planet. Telus is launching a new $ 100 million social impact fund to invest in startups with ideas to drive social change. We'll probably won't show or give you the handset savings at the moment, but we did include that in the appendix for the two-week period in which you could probably extrapolate some based on the volume. You heard that from Jim, from Zainul and Darren altogether. All right. It's uncertain though when we'll see our Medisys and Copeman clinics fully operational when spending -- and when spending for preventative health programs will resume. Our world-class network continues to be recognized in ways that are meaningful to our customers. We've also seen a considerable increase in the demand for our living well companion service that is focused on helping our seniors live independently, and caring for our seniors during this terrible time of the contagion and the disproportionate impact that it has on our elder citizens is a responsibility that TELUS takes particularly seriously. And so there's lots of additional benefits associated with this. Darren, you discussed the opportunities for TI in the medium to long term as the economy reopens and companies reassess their business models and look to become more agile, potentially offering upsides to TI. Okay. Q4 and Full Year 2020 Financial Results and Q&A Webcast Q4 and Full Year 2020 Financial Results and Q&A Webcast Listen to Webcast Download Shareholder Deck. I'm just wondering if you have any thoughts on Western versus Eastern Internet pricing and what -- if that's an opportunity for you? Lastly, a huge shout out to our team members who have been resilient, flexible and just frankly, amazing during the pandemic. First quarter wireline revenues increased by 17%, and wireline data revenue grew by 18.5%, which is a modern record for TELUS in respect of data revenue growth. It was a report that brought home the fact that Telus is stable. Are you seeing any different trends in Alberta? Upcoming Financial Results. The other thing is that what's happened on COVID has been a double-edged sword to TI. Thank you for joining the call today. And our traction here continues to be excellent, and it's great to see the hallmark of our organization exemplified during the contagion. As I highlighted in my shareholder letter issued earlier today and posted on our website, our team is working diligently and with their characteristic grit, their collaboration and their innovation to ensure all Canadians stay connected at a time when the human connection has, frankly, never been more important. Learn more about our mergers and acquisitions, Read our statement of governance practices. Looking beyond this pandemic, we will continue to leverage our digital channels across the customer journey in order to meet evolving client needs as well as to harvest the resulting effectiveness and efficiency benefits of doing so. The only other thing on data, if you remember, we talked about data overage already being in low single digits. Zainul is going to have an opportunity to provide further operating color on our wireline performance in a few minutes. As Zainul highlighted, though, we also expect churn to remain low for most or all of our wireline products. In this regard, during the first quarter, our team expanded our PureFibre coverage to approximately 71% of our high-speed broadband footprint on our way to 80% coverage by the end of 2020. Q3 2020 Investor Conference Call TELUS' Q3 2020 investor conference was webcast live from this website on Friday, November 6, 2020. The value and importance of these products has been reinforced in recent weeks, and the strength of our consumer health portfolio enables both cost of acquisition and retention savings and solid improvements in customer loyalty. So, I think that gives us an element of risk management that we lacked previously on the GEO diversity front to match the vertical diversification. Simon Flannery -- Morgan Stanley -- Analyst. On a reported basis, phone ABPU grew by 0.2% and ARPU decreased by 1.2%. Whilst our -- with our first quarter now behind us and a new normal settling over our country, we have chosen to defer the updating of our annual financial guidance in light of the evolving nature of the global COVID-19 health crisis. During Telus’ call with investors following the earnings release, the carrier outlined that due to the ongoing COVID-19 pandemic, it doesn’t expect roaming revenue to return to normal until 2022. Complementing this acknowledgment, TELUS was recognized in Tutela's Canada State of Mobile Networks Report in April of 2020 for its global network leadership, winning three of the national awards for core consistent quality, winning for download throughput and latency as well, while tying for excellent consistent quality delivered by our network. And that symbiotic relationship that I've talked about quite frequently and sometimes, you've got to make decisions that are not always convenient. We provided thousands of devices to long-term care facilities, hospitals and school boards as part of our Mobility for Good program. And we'll talk about this through Q2, Q3 and Q4. We're committed to providing investors with timely and accurate information about our business strategy, expansion projects, operating performance, financial goals and objectives. We're not going to do anything where we're forced. It was absolutely a classic example of team members being at their very best in the most challenging of circumstances. I'll take the dividend question. Given the virtual nature of the call, Vince, and for everyone else, I'll steward the questions along the way here. Q4 2020 PepsiCo Earnings. Apologies. We’re motley! Please go ahead. 1-877-293-8133) Access code for participants : 48006# More information So I think that's kind of our thinking in this particular space, and we're going to back it up with our investments, such as our belief in the prospects for the future and what we can do to leverage tuition value out of COVID. Contents: Prepared Remarks; Questions and Answers; Call Participants; Prepared … You get fantastic labor arbitrage and best-in-class customer service. It was absolutely fantastic. Get to know the TELUS board members and which committees they sit on. And thank you, everyone, for taking the time to join us today. Importantly, as it relates to our Babylon service, we are able to provide options to the 5 million Canadians that do not have a family doctor and the more than half of all Canadians that find it difficult to quickly access after hours medical care without going to the clinic or the emergency department. In terms of your question, Jeff, as it relates to the previous financial disclosure that we've given on the health front, about half of our business is in the digital health, primary care health ecosystem portfolio. We're really focused our efforts on our whole home bundle and reducing any barriers to entry to various services within our bundle, coupled with customers first and smart simplification. Webcast. See how sustainability is embedded into our core business strategy and how we are helping to build a more sustainable world for future generations. In addition to our broadband growth engine, our wireline results continue to be supported by our unique TELUS Health and TELUS International growth businesses. I think you're going to see increasing virtualization of our society, the ubiquity of virtualization. Firstly, I think the importance of being a digital-first organization is going to be paramount. It sounds like you are looking to achieve or try to hit the free cash flow guidance for the year. And so we thought it was appropriate to defer it. Notably, we are leveraging our strong digital and work-from-home capabilities to safeguard team member and customer health and to support customer transactions to help offset the impacts within our store and call center operations that have been impacted. And Akira is playing a huge role in making sure that, that axiom is a reality. It's that technology that underpins the digital acceleration of our society. For more information about TELUS, please visit telus.com, follow us @TELUSNews on Twitter and @Darren_Entwistle on Instagram. So it's not a question of doability or affordability. Our wireline business continues to display strength during the pandemic, as Zainul outlined. High-value mobile phone net additions were 21,000, an increase of 10,000 year-over-year as strong growth in January and February was offset with slower growth in March. Media Relations Steve Beisswanger (514) 865-2787 Steve.Beisswanger@telus.com Vince, as it relates to your first question in terms of the impact and what I think is interesting prospectively in how we leverage the tuition value and the transformational aspects coming out of COVID-19 to position ourselves for success into the future. So it's a pretty interesting value prop in terms of employer-based healthcare. Thanks so much, Darren. Being on the ground in Alberta, I'm just so impressed and inspired by the people who continue to show incredible resilience in the face of adversity. TI is a big server of the games vertical around the world. We are pleased to share with you our 2020 Report on Sustainability so you can see our continued progress toward meeting today’s energy needs while safely, reliably and economically finding responsible solutions for our energy future. As we navigate the current health crisis and continue to expand our innovative health technology and services across the country, our virtual care offerings have never been more important to Canadians.