100% positive feedback. There are sellers that Grossly LIE about their items in the description. The seller asked that I leave positive feedback on this exchange (which I am happy to do), but I can't figure out how to perform this function since it went through eBay's refund … I remembered this now. I was told by seller support that if the customer left negative feedback not to worry that they would remove it. After 25 days he receied his refund, this buyer left negative feedback on me because he didn't get original shipping fee. However, eBay will remove any neutral or negative Feedback left by the buyer in any of these cases: The buyer doesn't respond to the unpaid item process. For this reason, we always want your seller performance ratings and feedback to properly reflect the service you provide to your buyers, and will adjust these in situations where we find that you were not at … Make sure your comment is calm and polite and puts you in a good light . Copyright © 1995-2021 eBay Inc. All Rights Reserved. We’ll also remove feedback from a buyer if they fail to pay for an item. Then you say " since we as sellers can't leave negative feedback". His package is probably delayed because of COVID-19. 100% positive feedback. CAN BUYER LEAVE NEGATIVE FEEDBACK AFTER RETURN REQUEST CLOSED? Go to your feedback page ...scroll down to bottom ...click on reply to feedback received and leave a comment stating that you refunded buyer immediately . As a seller, you can also send a limited number of requests for buyers to revise their feedback. i posted same thread few days back and many sellers posted that buyer cannot leave feedback after return  request is close in seller favor, but today ebay representative told me even after closing return request buyer can leave negative feedback in 60 days , few days back one another representative says buyer cannot leave negative feedback after closing of return case, Its so much confusing, can any body tell can buyer leave negative feedback or not after closing return case in seller favor? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It may take more than just having free returns but a seller who sent a not as described item was able to get feedback removed based on those protections. Only legit sellers that did their best for their customers, but still get a NEG. Ask a customer to remove their negative feedback on eBay. YOu are obviously aware that there is no option to leave a neg, yet you did it anyway. 01:30 AM. So, must be something else ... if anything. A buyer claimed she got an empty box from me, that I just sent her a box with no item she won. You can however agree but only after you have the refund. I just thought that as far as eBay was concerned when a refund was issued it was like the deal never happened. Not sure how long either can continue to game the system. What can I do? Can you clarify what you are thinking here, or give a link to the policy you are describing? I had a customer claim an item didn’t arrive. , ‎05-07-2020 I chose to return. I remembered this now. If it is closed in the sellers favor no the buyer cannot leave feedback. Somewhere in 2019, eBay deleted that blanket benefit and started saying that the return had to be opened and closed out for the feedback protection to be provided. Sellers stating buyers ability to leave feedback should be taken away upon refund are part of the problem. You can leave one follow-up comment on each item. ‎04-24-2019 06:58 PM. Its worth a try. Ask them to please remove the negative since it will hurt your sales. - edited You can ask any buyer to revise or remove their negative feedback, but there’s a catch. It was a cheap item so no tracking. Neg feedback was removed right away too from his profile. Otherwise, ebay will go to … Negative Feedback in Archive Seller Central 18-05-2020; eBay Feedback removal appeal nonsense! I received a packet of stamps,   sent from the Czech republic,   Their version of registered mail,    77 days to get to me. It's better to accept returns and get a positive feedback from the buyer, than to never accept returns and have an unhappy buyer spew negative feedback about you all over the web. Negative or Neutral feedback related to item not received claim and late shipment will be removed The trick, it appears, is for sellers to upload tracking information – and to do so prior to the estimated delivery date. I received negative feedback that I don't think is fair. Photographs show that you have lived.” -Unknown. Shorting unsuspecting buyers  20% of their order over, and over makes up for the little difference that may not have been covered by the 50% deduction. I then contacted support because I had a feeling that the customer was going to be trouble. Additionally, if we suspend a member, we’ll remove any neutral or negative feedback they left for others. Item of course arrived damaged. If you have a way to verify when it’s delivered, you might send buyer a revision request. Can be both. 01:08 PM. The ONLY reason I purchased items on Ebay … And part of the problem with that policy is that the "free returns" seller can just claim "item not returned as sent", give a partial refund, and wander off into the sunset laughing all the way to the bank because there is no bad feedback allowed. Previously to this if a buyer left negative feedback on an item that offered Free Returns, the feedback could be removed. wrote: I've opened an Item Not Received case in the Resolution Centre. Once it's been removed it can't be changed back so they can keep ripping off unsuspecting buyers who rely on the feedback system. Get buyer to return item, issue refund, and relist the **bleep** again for some other poor soul to have to deal with. in Archive Seller Central 15-05-2020; Ebay NOT removing negatives due to Coronavirus? Unless covered by the original listing or the eBay Money Back Guarantee, buyer threatens to leave negative Feedback if the seller won't give a full or partial refund for an item Buyer feels the postage & packaging (P&P) costs are too high and says they will leave negative Feedback or low detailed seller ratings unless the seller lowers the P&P costs Buyer given a full refund.". Because they called you a 'jerk' in the feedback, I would ask ebay to remove it. Without a tracking number, you would have lost a item not received case anyways. Many feedbacks stating such. Then send the form. I may have to take my shoes off to do it, but I do know how to count beyond 10. If you’d like to change the negative or neutral feedback you’ve left, you can ask the seller for a feedback revision. I had a buyer in France who claimed he did not receive two coins I sent after a month passed. If the item does arrive, then I would call ebay and demand that they at least remove this negative … If you and the buyer have agreed to change the Feedback you received, here’s a step-by-step guide to changing neutral and negative Feedback. If it was a "benefit" when free return shipping began, it has been rescinded ... for example, (a) search for something common like "USB cable for iPhone 8", (b) see listings with free returns, (c) click on one with a bunch of sales, (d) click on the "see feedback", and (e) there will be negative feedback for the listing (even recent feedback). i agree with you , i just checked with ebay helpline twice about it, and they said same thing what you mentioned here, really appreciate your sharing . “Birth certificates show that you were born. I'm here to buy product that is packed well and shipped in a timely manner, not to receive broken items, refunds and bad sellers crying over honest positive feedback. For more details on when we adjust ratings or remove Feedback, … Refunding the buyer does not necessarily turn a negative transaction to a positive transaction. I bought a vintage NBA jersey, with no returns accepted and the seller shipped it out the next day. 4) If a buyer leaves negative feedback but hasn’t even paid for the item (the transaction’s status is unpaid), you can easily get feedback removed by following the Report Feedback option. They got their refund and never did remove it and ebay couldn't care less. How to follow up on feedback you’ve left . - edited Item not received Service Metrics will be removed when you upload valid tracking for your shipment. For now i would work on a reply to those feedbacks. The buyer has every right to leave a negative feedback. No harm in asking. I received the item and quickly realized that the colors were much different than in the pictures. If there is no tracking then you did the right thing refunding the buyer. Buying a DVD should not be this hard. What should I do? Technically the feedback should stay but there is a chance ebay will remove it . is this true? 01:27 AM in Archive Seller Central 13-05-2020; eBay refunded buyer £700, told them to keep the item, told me to ask nicely to return it.... in Archive Seller Central 13-05-2020 This makes a buyers feedback totally pointless and one of the reasons ebay removed theoption to leave negs for buyers. If a member has violated one of our feedback policies, you can ask us to have it removed. I am so angry at the buyer and disappointed at ebay's reaction. All a clever crook selling on Ebay has to do to dispute negative feedback and have it removed is deny, deny, deny! 1. It's annoying that I'm probably going to have to wait until next Thursday before I can ask eBay to sort it out. Can be bad buyer. I have had a perfect ebay account for years. So I agree, those kind of careless (limit scammer) seller should NOT … They will remove it for you. It was a fairly recent post it was in response to a thread where a buyer had filed not as described with a seller with free returns and the feedback had been removed   We were told we couldn't be told all the information about the removal but that sellers with free returns had special protections in regards to feedback removal. A buyer can be totally polite, not violate Ebay's rules in any way and leave absolutely HONEST feedback with PROOF to back it up but the seller can still get Ebay to remove negative feedback. Since I am not an expert about ebay selling policies and systems and … Ebay clearly has overlooked this in their policy matters. Send an extra item that wasn't part of the original listing. Re: Asked by seller to remove negative feedback; offered a full refund and keep the item. Unless the buyer bought a refund then the feedback was honest. Today I look and see I have two negative feedbacks from him. So I agree, those kind of careless (limit scammer) seller should NOT benefit from this protection. A seller cannot leave a negative or a neutral on a free return IF the seller issues a partial refund. You can only request five revisions for every 1,000 pieces of feedback you receive in a year. People don’t pay a great deal of attention to feedback anymore. I thought you couldn't leave feedbacks on a refund case? I would go with something like..... "Item probably delayed due to COVID-19. 50% deduction pretty much covered the shipping to and from. My last neutral (rolled off now) and negative were both for NAD return items. The buyer nows says the item is caracked and has opened a case for a refund. Death certificates show that you died. Ebay is allowing extra time for COVID-19 delays. The response indicates that the buyer isn't following eBay guidelines (for example, the buyer ended up purchasing the item somewhere else). The feedback cannot be removed but you might be able to add a follow up yourself . From time to time, you may want to follow up with some additional context or information on feedback you’ve already left. As matter of fact, I bought an item from a careless seller who shipped it to me in a plastic-bag like envelope (the kind you only use for clothes). The order was less than $10.00 so there was no tracking. If you spot this kind of buyer in your past negative feedback list, go to the Feedback Revision Process page and ask eBay to remove that negative feedback. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I got shorted on an order. Technically the feedback should stay but there is a chance ebay will remove it . People are usually understanding about them not arriving though. Choice was take the loss, or return for refund. I pinged Trinton in today's chat ... and he answered. The buyer has every right to leave a negative feedback. If there is tracking and it shows the items are still in transit, you shouldn't have given a refund. - edited The buyer ends up getting suspended for the unpaid item or a different policy violation. topic Re: Buyer left negative feedback after I issued a refund in Archive 1 . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. (This doesn't include a situation where a buyer requests a replacement for an item that doesn't match the original item description.) Ebay should give a chance to Seller to prove their credibility and remove negative feedback from buyers whose sole purpose was to either take advantage of Ebay's (Buyer's only favorable ) policy to get refund back with dishonest feedback or competitors who use new ebay ids to tarnish seller's image by giving negative scoring. Easiest and safest way to steal other people's money. I feel like when I've gotten a refund as a buyer in the past I wasn't allowed to leave feedback. So, ebay will remove the remark and leave a bad buyer with a nice green positive rating to add … Whats the worse they can do? This is something one of the blues I believe  Trinton has stated on the boards. 06:57 PM The buyer can't threaten to leave negative feedback or low detailed seller ratings if the seller won't: ... Refund payment before the buyer ships the item back to the seller. I received feedback that violates eBay policies. No one sees it !!! Ask them to please be kind and agree to a feedback revision. ‎04-24-2019 I have never heard that free returns gives any special feedback protection over just a regular return policy. A buyer claimed she got an empty box from me, that I just sent her a box with no item she won. The seller quickly offered a partial refund to which I declined followed by a full refund with no obligation from me to return the defected watch. Looking for help! I'll try to keep this as short as possible. seller says it is not allowed to refund buyer without removing negative feedback first. Others (like me) pick Ebay first, in an effort to support Ebay sellers. A seller buyer cannot leave a negative or a neutral on a free return IF the seller issues a partial refund. The feedback is how the buyer feels about the transaction. International mail getting lost is just a risk I take because a lot of my customers are international and most of them get through. You may be thinking of a scenario where buyer wins auction/uses buy it now, but hasnt actually paid and seller cancels...that would be a case  when feedback couldnt be left because no transaction actually took place because no  money chnaged hands, If Im wrong, Im sure someone will be by to correct it. ‎04-25-2019 The seller deducted 50% claiming that the item sent back was completely destroyed. Now if the return is not opened by the buyer and closed out with a refund to the buyer by the seller, they will not remove the feedback… Can be bad seller. If an eBay seller has received negative feedback from a buyer, it can be removed with some work on the seller's part. Those sellers DESERVE Negative Feedback! I have had a perfect ebay account for years. I did send her item but I can't prove it, then she agreed to a refund in a case she had opened against me. I have also been using a tape measure for a few years now. You could have, you probably just didn’t realize that you could. For its part, eBay is more concerned with a seller's defect and late shipment rates and whether they have cases that were closed without resolution than the buyer reviews. No clue where it was for 77 days. 03-07-2014 8:10 AM. You can also request a manual adjustment if you have additional information, such as tracking data showing that an item was delivered, that illustrates that you weren't at fault when something went wrong. He didn't send any messages or anything, just opened a case. Neg feedback was removed right away too from his profile. We know that a seller’s reputation on eBay is an important factor in helping build a successful business. As a buyer and seller, I like it just the way it is! ‎05-07-2020 EVEN AFTER a FULL Refund. I have no doubt that the seller is doing the same thing repeatedly. It’s a hard fact of life - getting a refund on a disappointing transaction does not change it to a positive experience. There's nothing more I could have done here. Buyers come here searching for bargains and hard to find items. Learn more about our Defect removal policy. Buyer wants to return t-shirt after return policy expired, Activity on your account isn’t following policy: Abusive buyer policy. ‎04-25-2019 Item of course arrived damaged. Otherwise, sellers would have NOTHING to loose by lying in their descriptions! You can respond to the feedback and tell your side of the story. I would answer his feedback explaining what happened and for sure give ebay a call. I have sold a piece of china which I immediately got positive feedback for along the lines of 'it's perfect, it's lovely' etc. When the customer complained we immediately issued a full refund. As matter of fact, I bought an item from a careless seller who shipped it to me in a plastic-bag like envelope (the kind you only use for clothes). I presume Customs. Based on the information we have, we'll automatically adjust your performance ratings, or remove Feedback in some situations. I previously had 100% positive and there are a lot of people who will not buy from anyone who does not have that - I've seen many people say so. A negative comment on a positive rating still equals positive for your buyer - and a possible policy violation for you. Contact Ebay and ask them to remove those negs. There is no option other than for you to your buyer a positive FB rating, or to leave no FB whatsoever. on ‎14-08-2013 2:20 PM - last edited on ‎14-08-2013 9:32 PM by kshah008. And by then it's too late.